Global Payment Providers

Based on your needs e.g. MOTO (Mail Order/Telephone Order) or unattended sale payments and our experience of integrating sites with e-commerce gateways, we will recommend a suitable payment provider (e.g. BIBIT, Cybersource , PayPal, The 3rd Man or Commidea).

Bibit Global Payment Services is a Payment Service Provider offering various European payment methods, in addition to credit cards, such as payment methods based on online banking (example: iDEAL in The Netherlands). By using one technical connection to Bibit, merchants can accept most of these payment methods in various countries and currencies.

CyberSource supports the processing of payments safely and in real-time, across multiple currencies and multiple sales channels, including Web, MOTO (Mail Order/Telephone Order) and IVR (Interactive Voice Response). They allow our online retail clients to accept payment types preferred by their customers, including universal/local cards, bank transfer, direct debit and PayPal. Designed to enable local and global payments, CyberSource payment solutions work effectively across multiple sales channels, including Web, MOTO and IVR. CyberSource offers a single interface to the global payment network, supporting multiple payment types including global bank cards, country-specific cards, bank transfers and direct debit.

IVR is short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user to access. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone. Some companies also adopt IVR to allow customers to pay for products and services.

PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as cheques and money orders.

PayPal performs payment processing for online merchants, for which it charges a fee. Paypal may also charge a transaction fee for receiving money (a percentage of the amount sent plus an additional fixed amount). The fees charged depend on the currency used, the payment option used, the country of the sender, the country of the recipient, the amount sent and the recipient's account type.

Card fraud is in the news on a daily basis. On a positive note, Chip and PIN is having a marked effect in reducing fraud perpetrated in shops. Sadly this fraud is already migrating to CNP (Card Not Present) channels such as call centres and the Internet. Fraud can be prevented by using effective screening into the fulfilment process. CyberDMG uses the Fraud Prevention Solution from The 3rd Man which provides a comprehensive screening service for our clients, using all available data to determine:

• Who is buying, can they be trusted?
• What are they buying, is this reasonable?
• Where is it being delivered, does it exist?
• How are they paying?

Online retailers can therefore reliably assess the risks inherent in their transaction data with the knowledge that fraud will be reliably identified and chargebacks prevented.

Commidea is a leading developer and provider of credit card processing systems and services. The company has developed a range of unique, high performance and versatile card payment systems for virtually every working environment including high street retail, e-commerce, mail order, telesales, leisure and hospitality.

Commidea's Web Services supports Payer Authentication (Verified By Visa and MasterCard SecureCode) for credit card processing solutions that meets the most demanding of retail environments, including systems to provide multi-channel operations such as a combination of mail order, high street retail and e-commerce, all working from a single credit card payment system.

Adobe Scene7 is part of Adobe Systems Incorporated and provides on-demand rich media platforms that enables companies to grow revenues, enhance customer experience and cut production costs. Cybcerom Group UK uses Scene7's solutions because it is built on an integrated technology platform for unrivaled breadth, depth, scalability and ease of use. Solutions include Dynamic Imaging, eCatalogs, Product Configurators, Targeted Email & Print and Image Management. We have used Adobe Scene7 to support dynamic Imaging - dynamic content sizing, editing, formatting, image sets, templates, 360 spin and flash video.

Cybercrom Group UK uses Bazaarvoice Ratings and Reviews and Ask & Answer^TM products to help brands maximise the impact of user-generated review content through customisation, deep integration, community management, advanced analytics, search engine optimisation and syndication across the Web. Bazaarvoice's services empower consumers to share honest opinions and influence each other to make more informed and rewarding purchase decisions.

Postal addresses entered into website forms are often incomplete or incorrectly formatted requiring verification and standardisation before use. We use QAS online address correction and data validation software for easy integration into web forms, ensuring the information captured is accurate, streamlining the 'checkout' process and reducing 'abandonment'.

Mercado has search and navigation technology which delivers an integrated search and navigation solution, where results are consistent and reliable whether the shopper is searching for a specific item or navigating through product categories.

IBM® Omnifind

IBM® OmniFind™ provides scalable, secure, high-quality enterprise search.

• Scales to millions of documents and thousands of users
• Includes pre-built integrations for indexing data and content from file shares, databases, collaboration tools, content management systems, blogs, wikis, forums and more
• Features a navigation pane for analysis of top search results using dynamic bar charts
• Optimised WebSphere®
• Provides a platform for constructing semantic search and content analytics solutions, such as entity analytics, sentiment analysis, threat analysis, global name recognition, and more
• Supports over 60 languages, including advanced linguistic support for 24 languages

Fredhopper is a search & merchandising solution that can be uniquely tailored to the needs of online retailers. Cybcerom Group UK uses Fredhopper to transform the frustrating and ineffective eCommerce experience delivered by traditional search engines into a productive and inspirational shopping experience where:

• Customers intuitively find what they look for - and more.
• Business managers gain the ability to smarter merchandise what they have'
• The retailer can sell more online

As part of a dedicated server hosting solution, we use Rackspace, who owns and takes responsibility for your data centre, network, devices, operating system and application infrastructure components, providing a stable operating environment for the client's application. The client manages the application and maintains full control over the infrastructure and business process.

Coremetrics Online Analytics provides accurate and complete recording of visitor behaviour—capturing every click of every visitor over time.

We have implemented the following features:

• Web Analytics Marketing Optimisation— Providing a view of the effectiveness of marketing programmes across marketing channels and across time, including which marketing programmes drive new visitors to your site, which ones trigger action and which ones influence customer behaviour.
• Merchandising— Automatically maps product and promotional categories to analytical reports for rapid insight into creative, placement, and cross-sell effectiveness.
• Content Analysis—Improving site navigation, content, and tools by understanding page online real estate value, content and promotional effectiveness based on the site's goals.
• Scenario Analysis—Identifying bottlenecks, improving site navigation, and increasing customer satisfaction by visualising how customers are moving through the site.
• Profile Mining—Defining and analysing specific visitor segments to identify the size and value of market segments, to understand product and content affinities, and for integration with targeted email campaigns.
• On-site Search—Understanding search preferences and effectiveness to improve the customer experience and search conversion.

Cybcerom Group UK uses Omniture Discover for Web analytics, to collect and analyse data from clients retail channels. It enables us to:

• Correlate customer behaviour across channels to improve frequency and time between purchases
• Optimise promotion planning and response across online and offline channels
• Conduct shopping basket and purchase sequencing analysis to lower basket abandonment
• Increase revenue and improve margins by optimising product mix and placement
• Measure campaign returns & customer response across stores, online and kiosk channels