What we did on the Waitrose B2B project:

We assisted Waitrose to achieve a long term objective of growing its B2B service and have the capability to support other business types such as, franchises, wholesale operators and regional supermarkets.

Brief

• Develop a requirement specification to define exact business needs
• Deliver a solution to automate B2B business process to support:
  - An increase in the product offering to B2B customers
  - Increased turnover
  - Improvements in efficiency/speed of process

Deliverables

• A clearly defined specification signed off by the business
• A fully defined and controlled management process for the development and deployment of the system
• An automated and optimised export B2B business process
• Integration to backend business software
• A resilient and secure order processing system, reducing the amount of spreadsheet processing, and incorporating account and order management capabilities
• Managed product pricing and increased product assortment
• Technologies used: IBM WebSphere Commerce, MQ Series, HTML, CSS, Dojo JavaScript

Results

• A fully automated solution has been delivered that integrates with a legacy system and offers the user a clear and intuitive user interface
• The solution has the capability to reduce order processing time from weeks to hours